Shining a Light on Customer Due Diligence
The compliance function has never been so important for UK financial institutions. It is responsible for safeguarding the reputation of the business, delivering a high level of customer service and avoiding regulatory fines.
But independent research commissioned by Dun and Bradstreet has found that financial institutions are doing just enough when it comes to Customer Due Diligence. Some are looking at centralising and automating the process, but most compliance functions have their heads just above water. This is having a negative impact on customer experience, and in some cases, even putting the organisation at risk of regulatory fines.
Download the Conquering Compliance study to learn more.